Yuna asked:


When we purchased our Sony VAIO desktop computer in November of 2003, we purchased a $200 extended service plan (warranty) for 3 years. Since then the hard drive in the computer has fried twice and the fan and motherboard has had to be replaced. We just got our computer back (after a 3 week delay because they had to ship it out to be fixed) and last night the fan went crazy and was extremely loud, and the computer is erroring like crazy.

This is the 4th time in 3 years that our computer has had nasty problems. I am glad we have had the warranty, but at this point it is just ridiculous! Each time we have to take the computer in it takes 3 weeks or more to get it fixed, we have to start fresh again because the hard drive crashed (we started backing it up after the 2nd crash).

We have full antivirus and anti spam/phishing protection, so it’s not like we’re putting ourselves in this situation over and over.
Our warranty expires in 4 days and I don’t want to get stuck with this problem after the warranty is expired because Best Buy couldn’t get the job done in 3 years time.

I’m so sick of going around in circles. What can we do?
To None: We have a desktop, not a laptop. Would you appreciate Best Buy’s answer being the they will “give you a break” on another model? Great, I have to pay Best Buy for another computer, when the one I have has never worked properly.

Denise

Katy asked:


It’s a Dell, normal-size, new-at-purchase pc. I have Norton Anti-virus, anti-spam, all that; and I do Full System Scans about 2-4 times per month. Every now and then I clear out all of my cookies and browsing history.

My connection isn’t always slow, but seems to be getting more and more that way, the longer I’ve had this computer. Sometimes restarting will help–although it takes forever to do that too. Sometimes out of frustration I will just hold down the power button on the computer to turn it off faster. It seems to have touble following my commands quickly, both with navigation and with turning it off.

Could this new slowness be caused by wireless users in my area? If so, how do I block them from using my connection? Is that even possible?

If that’s not the culprit, I don’t know what is. I really don’t want to buy a new computer right now. Thanks for any helpful advice.

Ray